Refund policy

At A Knitters World we know that ordering online is not the same as standing in a shop and touching the yarn. That is why you have a 14-day right of withdrawal. The period starts on the day you receive the last item in your order — if your order arrives in several parcels, it runs from the last one.

How to cancel

You can cancel directly here on the site. Click Cancel or return your order at the bottom of the page and enter your email address. You will immediately receive a six-digit code — you do not need to create an account or remember a password. Then choose your order and click “Cancel” or “Return items”. You will receive a confirmation by email straight away.

If your parcel has not been shipped yet, you can cancel the whole order. If it is on its way, choose return.

You are of course always welcome to call us on +45 51 50 57 21 or write to us — but you do not have to.

You always have the right to cancel, but we would very much like to know the reason if there is something we can do better or something is wrong with the product.

Sending the item back

After cancelling, you have 14 days to send the item back. You pay the return shipping yourself, and we do not charge a return fee.

We recommend sending it as a parcel so it is insured on the way — the parcel is your responsibility until it reaches us. Keep the receipt and any tracking number. It makes our work much easier if you include a copy of the invoice or other documentation in the parcel.

Please note that we do not accept cash-on-delivery parcels or parcels without delivery paid.

Send the parcel to:
A Knitters World, Bødkervej 2B, 9690 Fjerritslev, Denmark

Your money back

We refund no later than 14 days after receiving your notice of cancellation. We may, however, wait to transfer the amount until we have received the item back or you have sent us proof that it has been shipped.

You get back both the price of the item and the original shipping cost. The money is returned to the same account or card you used for the purchase.

You are welcome to open the parcel and look at the yarn — just as you would in a physical shop. If, however, we find that the item has lost value or is damaged, for example by smoke odour, we reserve the right to assess the item and refund an amount reduced by the loss in value.